Refund Policy

The short version: purchases of Back That Data Up are sold and processed by our merchant of record, Paddle. Refunds are issued by them, in line with Paddle's refund policy and the consumer-protection laws where you live. If something isn't working, talk to us first, we'd much rather fix it.

How to request a refund

Email [email protected] with the email address you bought with (or your order/license reference) and we'll help. Refund requests can also be made directly through the seller shown on your receipt (Paddle), and any refund is issued by them to your original payment method.

What happens after a refund

• An approved refund is issued to the original payment method. Depending on your bank, it can take 5-10 business days to appear.
• Your license key is deactivated and will no longer validate.
• Backups already written to your own drives and cloud accounts remain yours, they're on your storage, and the data is yours. You just won't be able to create new backups with the app.

A few notes

• Refund eligibility and any time limits are determined by Paddle's policy and the law in your country, not a fixed window we set.
• Refunds may be declined where there's clear abuse, for example, repeated purchase-and-refund cycles of the same product.
• Refunds for upgrade purchases (e.g. cloud-only edition → full app) cover the upgrade payment and return the license to its previous tier.
• Nothing here limits any non-waivable rights you have under the consumer-protection laws of your country.

Before you go, we might be able to help

If something isn't working, we'd love the chance to fix it: most issues (drive permissions, cloud connection hiccups, scheduling) have quick solutions. Email us and a human will reply.

Contact

[email protected]